Please read this Privacy Policy carefully and ensure that you understand it. If you have any questions about this Privacy Policy or how we handle your personal data please contact us, by email at susanna@soundheroes.co.uk 

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

• “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means your personal data and that of your child(ren) that you give to us or which we obtain from third parties; and
• “Us/We” means Sound School Limited. 

2. Information about us

We run a music tutoring business and process personal data so that we can provide our services and information about our business – in doing so, we act as a “controller” with responsibility for collecting, storing and using personal data in accordance with the law.

3. What does this policy cover?

This Privacy Policy applies only to the data collected, stored and used by us.

This policy sets out below:

• Your rights in relation to your personal data
• The personal data we collect 
• How we use that data 
• How and where we store that data 
• Who we share that data with
• What happens if our business changes hands
• How to access your data
• Changes to this policy and how to contact us 

4. Your rights in relation to the personal data we hold about you and/or your child(ren) 

You have the following rights in relation to your personal data that we hold:

4.1 The right to be informed about our collection and use of personal data;

4.2 The right of access to the personal data we hold about you or your child(ren) (see section 10 below);

4.3 The right to change any personal data we hold about you or your child(ren) if it is inaccurate or incomplete;

4.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you or your child(ren) if we no longer have a legitimate reason to hold it;

4.5 The right to restrict (i.e. prevent) the processing of your or your child(ren)s personal data;

4.6 The right to data portability (obtaining a copy of your or your child(ren)s personal data to re-use with another service or organisation);

4.7 The right to object to us using your or your child(ren)s personal data for particular purposes; and

4.8 Rights with respect to automated decision making and profiling.

4.9 Where you have consented to us processing your personal data you have the right to withdraw that consent at any time by notifying us.  Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis.

There may be circumstances where we will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.

If you want to exercise or have any questions in relation to the rights set out above, please contact us using the details in section 12 below

5. What data do we collect?

We collect the personal data of:

• those who are interested in our services (their names, email address and phone number(s)); 
• those who contract for our services (their name, email address, phone number(s)); and 
• the children who attend our tutoring sessions (their name and date of birth).  

We may process information about whether or not a child is disabled in order for reasonable adjustments to be made for them in our tutoring sessions. 

Purpose of processing and legal basis

We collect personal data for the purpose of promoting and/or providing our services and the administration of our business. 

In some cases, we may be required to use your data to comply with laws that apply to us. 

We must have a legal basis to process personal data. The legal bases we rely upon to promote and provide our services and administer our business are:

• Your consent (where you have signed up for marketing communications from us)
• Where we have a legitimate interest (see below) 
• To comply with a legal obligation that we have (for example the filing of tax returns) 
• To fulfil a contractual obligation that we have with you (as per our terms of conditions) 

 Legitimate interest

Where we have a legitimate reason to process your data, we will ensure it is reasonable and does not go against what you would reasonably expect from us. Where we rely on a legitimate interest to process personal data our legitimate interests is/are as follows:

• The need to provide our services;
• The need to provide information about our services;
• The need to contacting you where necessary;
• The need to properly administer our business;

6. 
   How do we use your data?

Specifically, we may use your data for the following purposes:

• Supplying our services to you/your child(ren);
• Contacting you; 
• Promoting our services; 
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us (see contact information below).

Third party Data Processors (including Google, Microsoft, LinkedIn, Google Analytics and Yahoo) whose content appears on our website may use third party Cookies, as detailed below in section 11. Please refer to section 11 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

We do not keep your personal data for any longer than is necessary. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

For the personal data of those who have contracted with us: the length of our contract plus six years; 

For the personal data of those who have contacted us but not contracted with us: six months from the date of first contact; and 

For the personal data of those who have signed up to our marketing emails: for the period from them signing up until they unsubscribe.  

7. How and where do we store your data?

Your data will only be stored within the UK or the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein) however we may use processors outside of these areas (see section 8 below).

8. Sharing your data

Your information may be shared with others for the purposes of administering our business. This includes our professional advisors and providers of marketing services and/or technology. 

we will not sell or rent your information to third parties. we will not share your information with third parties for marketing purposes.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings or where we are complying with legal obligations, a court order, or a governmental authority.

We may sometimes use third party data processors that are located outside of the UK and/or EEA. Where we transfer any personal data outside the UK/EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK 

9. 
   What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. 

10. How can you access your data?

You have the right to ask for a copy of any of your or your child(ren)s personal data held by us. No fee is payable and we will provide any and all information in response to your request free of charge. Please contact us using the contact details below in section 12 if you want to access your/your child(ren)s personal data.

11. My use of cookies

For details of the cookies we use please see our cookies policy here: [link to cookies policy] 

12. Contacting us and complaints 

If you have any questions about this Privacy Policy, please contact us by email at susanna@soundheroes.co.uk

If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. 

You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. For their contact details please see www.ico.org.uk 

13. Changes to this Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site. 

14. Marketing communications

If you have signed up for marketing emails from us. You can opt-out of at any time through the opt-out option on the email, alternatively, you can contact us at susanna@soundheroes.co.uk to opt-out.

15. Links to other sites 

Our web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.